What to do when your Apple TV remote isn’t working?

apple tv remote

thank you Apple TV Many people can turn their home television into a complete smart TV. All you need is an HDMI input and the remote control that comes with the device. The problem is that when not in use, the multimedia player cannot be used. What to do when your Apple TV remote isn’t working?

We shouldn’t resign ourselves to stopping enjoying the benefits of Apple TV just because the controller is giving us problems. In this post, we’ll take a look at what the most common remote control problems are. And above all, a solution.

The first thing we need to know is There isn’t a single remote control for Apple TV.. Since 2007 until now There are different designs available. The oldest controls had a plastic body and were black and white. Then came the aluminum controller, which minimized the number of buttons. On the back there is the most fashionable black version. Made of aluminum and equipped with Glass trackpad.

That is exactly what we are interested in in the topic of our post: the presence or absence of such a trackpad. Basically, this is the difference:

  • First, second, and third generation Apple TV controllers: No trackpad
  • Fourth, fifth, and sixth generation Apple TV controllers: With trackpad

Before analyzing the solution It is necessary to rule out the most obvious reasons why the Apple TV remote isn’t working, and that happens naturally. Check if the device has a battery.Or if it’s sold out Needless to say, the solution to this problem is none other than buying a new battery. It’s as simple as that. If we’ve taken precautions to check this, We’ll try a more specific solution:


Control Apple TV without using the trackpad

apple tv remote

about oldest controlbelonging to the first generation Apple TV, which was released between 2007 and 2015 (like the one we show in the image above), many users still retain these controls. And it generally works well. When we encounter problems in use Usually for the same reason: the remote control is removed from the device.

In that case, you will need to do the following:

  1. First we press the buttons at the same time. Menu button and left button circle or crosshair for at least 5 seconds. If your Apple TV is turned on, an icon appears on the screen.
  2. Next we press the button Menu button And at the same time. Right button of the circle for at least 5 seconds.

With this operation The icon on the screen will change. Shows that the TV and remote are connected again. With this we can use the controller normally again. If these actions do not solve the problem, You’ll need to disconnect your Apple TV for a moment and try again.

Control Apple TV with the trackpad

Apple TV remote not working

The two Apple TV controller designs that incorporate a glass trackpad are designs consistent with the fourth, fifth, and sixth generations. In other words, Produced from 2015 onwards. In principle It’s not that these controls are better than the previous ones. But only different On these models, when the Apple TV remote isn’t working, it can be for two different reasons:

  • Controller downloaded. In this case, what we have to do is top up with Lightning and leave it connected for at least an hour.
  • The controller has been unpaired. If so You must point the controller at the device at a safe distance of more than 10 centimeters. Next, you must Press the Menu and Volume Up buttons at the same time. for five seconds Once done, a message will appear on the screen telling us to place the controller on the device. This will definitely complete the bonding.

As we have already explained when talking about the old controls. Including in this type of remote control. When pairing fails the first time We recommend disconnecting your Apple TV and waiting a few minutes before trying again.

IMPORTANT: To complete the link, we must first make sure Make sure your Apple TV is updated with the latest version of tvOS.

Supports Apple TV

The methods we have described in this list will be enough to fix most Apple TV control-related incidents. However, Sometimes the problem is more serious. And what we have already explained will not help us.

If the controller is damaged and no longer responds We must use this method. Apple TV support service To see if the controller can be repaired or if it can be replaced.

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